Automotive industry · Dealership networks

Customer cases are data.
Use them before they become a trend.

Every complaint, comment or suggestion tells you something about a process. CAREST helps dealership networks collect, track and analyse these signals and turn them into practical improvements.

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How it works

From customer feedback to process improvement

CUSTOMER Submits a case complaint · comment · idea CAREST Registration reference · confirmation TEAM Handling status · notifications RESULT Resolution rating · history ANALYTICS Trends and reports real-time · on demand

CAREST implementation — typically 5–7 business days

DAY 1 Process analysis interviews · mapping DAYS 2–3 Configuration processes · roles · integrations DAYS 4–5 Team training service · sales · admin DAYS 5–7 Launch production · data migration ONGOING Support 24/7 · optimisation

The problem

The customer's voice gets lost before it can change anything.

Every case is a signal. Too often it disappears into an inbox or ends up in a spreadsheet that nobody reviews.

✗Cases in emails, with no reference number, owner or history
✗A spreadsheet used as a system, with no notifications or analysis
✗Suggestions for process improvements never reach management
✗The same problem returns every month because nobody spots the trend

What CAREST provides

Every case has an owner

Every complaint, comment and suggestion enters the system with a reference number, status and history. The customer receives confirmation and the service team knows what to do.

Automatic notifications

Escalations, reminders and status updates run automatically. Managers know what is stuck before the customer calls.

Trends visible in real time

Which models generate the most cases? Which processes repeatedly cause problems? The data is available before a problem becomes a crisis.

DMS and CRM integration

CAREST complements your existing systems. It works alongside your current tools and enriches the data you already collect.

A 360° view of customer relationships

Every interaction, case and resolution in one place. New dealership employees have the full picture from day one.

Deployment in days,
not months.

Team training, process configuration and deployment to production.

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Before and after

Without CAREST
✗A case arrives by email and gets lost
✗The customer calls again and nobody knows what is happening
✗A suggestion for improvement goes nowhere
✗Monthly reporting takes hours of manual work
✗The same problem returns because nobody spotted the trend
With CAREST
✓Automatic confirmation and a case reference number
✓Notifications whenever the status changes
✓Suggestions recorded, assigned and tracked
✓Reports available instantly, on demand
✓A trend becomes visible by the third case of the same type

Our background

CAREST is a COMATI product.

CAREST is a product of COMATI , an IT company specialising in critical infrastructure for large organisations. Working with dealership networks, we saw first-hand what daily complaint handling looks like without a dedicated system.

Complaints got lost in emails. A lack of data made recurring problems hard to identify. Service staff spent hours each week on manual reporting. We built a tool to change that.

Daystypical deployment time
Real-timecase and trend analytics
APIDMS / CRM integration

The CAREST ecosystem

Want to see how it works with your dealership's data?

We will show you CAREST live, with no obligation.

Request a demo
Or call:+48 661 70 70 88