Services
From implementation to everyday support.
We implement the system, train your team, optimise processes and stay available to help.
CAREST implementation
We configure the system around your dealership's processes, integrate it with existing systems, train your team and launch it in production. A standard implementation takes from a few days to around two working weeks.
Quality process audits
We analyse your current complaint handling processes, identify gaps and areas for improvement, and assess KPIs. You receive a prioritised list of practical recommendations.
Procedure design
Complaint handling procedures tailored to the size, structure and needs of your dealership. Straightforward to implement, with clear escalation paths and measurable goals.
Team training
Customer service and quality standards training for sales and service teams. We focus on difficult situations and complaints, with practical skills your team can use every day.
Questions about scope or pricing?
Get in touch and we will reply within one business day.